Introduction
Welcome to Virtual Slimming Clinic!
Your privacy is important to us. This policy explains how The Virtual Slimming Clinic collects, uses, and protects your personal information when you visit our website or use our services.
What Does This Privacy Policy Cover?
This Notice covers any personal information we might collect from you or which we have obtained about you from a third party: (1) when you use our Site; (2) when you register an account with us, (3) when you purchase our products or services, (4) when you interact with our social media channels, (5) when you provide feedback, take part in market research or user testing, or provide customer testimonials, (6) where you provide services to us as a Supplier, or (7) where you have requested to receive information about our products and services.
Our Site, products and services are not intended for individuals under the age of 18, and we do not knowingly collect data relating to children.
If you do not agree with the contents of this Notice, you should not sign-up for an account, purchase products or services, or otherwise submit information to us.
Our Site, products and services are not intended for individuals under the age of 18, and we do not knowingly collect data relating to children.
If you do not agree with the contents of this Notice, you should not sign-up for an account, purchase products or services, or otherwise submit information to us.
Useful Terms
In this Privacy Policy:
“Customer” means individuals who register an account on the Site who may or may not purchase products or services from Menwell.
“Website Visitors” means individuals who visit our Site. Website Visitors may include Customers.
“Suppliers” means those external vendors and suppliers that provide products and/or services to Menwell.
“Personal information” or “personal data” means any information about an individual from which that person can be directly or indirectly identified. It does not include data where the identity has been removed (i.e. anonymous data).
What Personal Information Do We Collect?
We may collect, use, store and transfer different kinds of personal information about you which we have grouped together as follows:
Identity Data such as your first name, last name, username, password, date of birth, user or device identifiers, job title and company.
Contact Data such as your email address, home address, business address, telephone number, and professional and/or social network contact details.
Financial Data which may include (i) credit card and/ or billing information so that we can take payment from you and verify your location and address details, (ii) your bank details so that we can pay for the services you provide to us (if this is part of the contractual arrangements between us).
Transaction Data such as information about payments and details of purchases you have made. In certain circumstances, Transaction Data may include Health Data.
Technical Data such as your internet protocol (IP) address, browser type and version, time zone setting and location, referral sources, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access the Site.
Usage Data which may include information about how you use our Site (for example, information on the pages you have visited, the length of your visit, and actions taken), or social media channels.
Assessment Data which may include information provided in response to questionnaires on the Site, and/or consultations with clinicians, to assess your suitability for a particular product or service. In certain circumstances, Assessment Data may include Health Data.
Feedback Data which may include any feedback you provide to Menwell when you take part in user testing or market research, or when you agree to provide customer testimonials. Depending on the feedback you provide, Feedback Data may include Health Data.
Marketing and Communications Data including your preferences in receiving marketing or other communications from us.
Health Data includes information about your current health or medical history, for example, details of any health conditions or consultation notes.
How Will We Use Your Personal Information?
Customers
When you create a user account on the Site, we will collect your Identity Data and Contact Data. To manage and administer your account we will process your Identity Data, Contact Data, Technical Data, Usage Data, Transaction Data, Assessment Data, Audio/Visual Data and Marketing and Communications Data. We need certain information from you, including your Assessment Data, to assess your suitability for treatments. Depending on the product or service you are interested in, we may also need to process your Audio/Visual and/or Health Data for this purpose. When you purchase products or services, we will use your Identity Data, Contact Data, Transaction Data and Financial Data to process and fulfil the transaction. Where necessary, we will also process your Audio/Visual and/or Health Data to assess your suitability and prescribe prescription medication.
Certain of our products and services either require you, or allow you, to consult with a medical professional to ascertain your needs, provide advice, and/or recommend relevant products or services. In order to facilitate and conduct these consultations we will process your Identity Data, Contact Data, Audio/Visual Data, and Assessment Data.
We may process some of your data in an anonymised form for clinical research purposes, to improve our services and treatments, and to contribute to a greater public understanding of how to make health treatment more engaging and effective. We will not provide third party researchers with data that identifies you personally, unless you have provided explicit, informed consent to this or there is legal justification to provide this information.
If you agree to take part in market research or user testing, provide a customer testimonial for use on our Site or in other promotional material, or otherwise provide feedback to Menwell, we may process your Identity Data, Contact Data, Transaction Data, Audio/Visual Data and Feedback Data.
If you sign up to our mailing list, or during the checkout process, you tick the box to receive information on freebies, product discounts and special offers, we will use your Contact Data and Marketing and Communications Data to send you information about our products and services in accordance with your marketing preferences.
We may also use your Contact Data and Marketing and Communications Data to deliver advertisements via social media channels (including Facebook, Twitter, Instagram, and Tik Tok), in accordance with your marketing preferences. When you interact with our channels, the relevant social media company will also process your personal data as joint controllers. For more information we would encourage you to review the privacy notices published by the relevant social media company.
Certain of our products and services either require you, or allow you, to consult with a medical professional to ascertain your needs, provide advice, and/or recommend relevant products or services. In order to facilitate and conduct these consultations we will process your Identity Data, Contact Data, Audio/Visual Data, and Assessment Data.
We may process some of your data in an anonymised form for clinical research purposes, to improve our services and treatments, and to contribute to a greater public understanding of how to make health treatment more engaging and effective. We will not provide third party researchers with data that identifies you personally, unless you have provided explicit, informed consent to this or there is legal justification to provide this information.
If you agree to take part in market research or user testing, provide a customer testimonial for use on our Site or in other promotional material, or otherwise provide feedback to Menwell, we may process your Identity Data, Contact Data, Transaction Data, Audio/Visual Data and Feedback Data.
If you sign up to our mailing list, or during the checkout process, you tick the box to receive information on freebies, product discounts and special offers, we will use your Contact Data and Marketing and Communications Data to send you information about our products and services in accordance with your marketing preferences.
We may also use your Contact Data and Marketing and Communications Data to deliver advertisements via social media channels (including Facebook, Twitter, Instagram, and Tik Tok), in accordance with your marketing preferences. When you interact with our channels, the relevant social media company will also process your personal data as joint controllers. For more information we would encourage you to review the privacy notices published by the relevant social media company.
As a Customer, we may also use:
When you visit our Site, we automatically collect Technical Data and Usage Data about you through our and our technology partners’ use of cookies and similar technologies (for more information about this, please see our Cookie Policy to deliver relevant website content to you, to measure and understand the effectiveness of the content we serve you, to improve our Site content, marketing and user experience, and to administer and protect the Site.
If you take one of our pre-treatment assessments as an unregistered user, we will process your Identity Data and Assessment Data to assess your suitability for treatment.
If you use the contact address shown on our Site to get in touch with us, we will collect your Identity Data and Contact Data together with the contents of your message.
If you take one of our pre-treatment assessments as an unregistered user, we will process your Identity Data and Assessment Data to assess your suitability for treatment.
If you use the contact address shown on our Site to get in touch with us, we will collect your Identity Data and Contact Data together with the contents of your message.
How Do We Collect Personal Information About You?
We may collect information from the following sources:
Directly from you: This is the information you (or an individual with authority to act on your behalf) has provided to us for the purposes set out in this Notice. It includes any information you provide to us when consulting with one of our clinicians, and when you interact with us by phone, email, web form or otherwise.
Third-party sources: Where you are a Supplier, this will include information about you or your colleagues that is available through publicly available sources, such as professional networking sites (including LinkedIn) and general market research. Information we collect automatically: When you visit our Site, we collect certain Technical and Usage Data automatically from your device.
Who Do We Share Your Personal Information With?
We may share and disclose your personal information with the following categories of third parties for the purposes described in this Notice:
Partner Clinicians. When you register a user account and purchase a product or service, your contract is with Menwell. However, in order to provide our services to you, Menwell may provide your personal information to our Partner Clinicians who will act as independent data controllers in respect of that information. These clinicians provide services to Menwell including holding patient consultations, assessing the clinical appropriateness of treatment, and prescribing medication. Our Partner clinicians are all registered in the United Kingdom with the General Pharmaceutical Council, hold accredited pharmacist independent prescriber qualifications, and are trained in providing remote consultations and issuing prescription medicine online. Please see our general Website Terms of Use and Terms of Sale for further information on our Partners’ roles.
Professional advisors. We may disclose personal information to our professional advisers, such as lawyers, auditors, accountants, and insurers, if necessary, as part of the professional services they are performing.
Your rights
Subject to any exemptions provided by law, you may have the right to:
- Request access to your personal information (commonly known as a “data subject access request”) and to certain other supplementary information that this Notice is already designed to address.
- Request correction of the personal information we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
- Request erasure of your personal information. This enables you to ask us to delete or remove personal information in certain circumstances. However, given the nature of our products and services, it will not always be possible for Menwell to delete your data upon request as there may be valid legal reasons for us to continue processing it (for example, the need to retain medical records to comply with legal requirements). You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
- Receive the personal information concerning you which you have provided to us in a structured, commonly used, and machine-readable format and have the right to transmit those data to a third party in certain situations.
- Object to processing of your personal information at any time for direct marketing purposes.
- Object to decisions being taken by automated means which produce legal effects concerning you or significantly affect you.
- Object in certain other situations to our continued processing of your personal information.
- Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
- Withdraw your consent to our processing of your personal information, where we have collected and processed it with your consent.
Our Use Of Cookies And Similar Technologies
We may use cookies and other information gathering technologies to learn more about how you interact with our Website. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our Site may become inaccessible or not function properly. Please see our Cookie Policy for more information about the cookies we use.
How To Complain
We strive to address any questions or concerns you may have regarding how we use your personal information. You also have the right to lodge a complaint with your supervisory authority. In the UK, this is the Information Commissioner’s Office (www.ico.org.uk).
Contact Us
Our team is ready to assist you promptly through our chat, or you can email us at info@thevirtualslimmingclinic.co.uk.
Thank you for reaching out!
Thank you for reaching out!